Fees: 

All Coopervision, B&L and Acuvue contact lenses are shipped free. Alcon orders of 4 boxes or more (at least 6 month supply of dailies or 1 year supply of monthlies) are also shipped free within Canada. Alcon orders of less than 4 boxes as well as orders less than $150.00 CAD for other products including eye drops, eyelid wipes, eye vitamins and lid-warming products, have a flat shipping fee within Canada of $12.00 CAD. Free shipping for orders over $150.00 CAD (excluding contact lenses). Free in-clinic pickup is available for certain products. 

Carriers:

At New Dimension Eye Care, we use the best carriers in the business to make sure your order gets to you on time. Learn more about our shipping information below. 

Ordering Information:

If you use our Sightly app to purchase product(s), payment must be received by New Dimension Eye Care prior to release of an order, unless otherwise agreed by us. We may need to verify information you provide before an order is accepted and may cancel or limit an order any time after it has been placed, including but not limited to the event that a product is listed at an incorrect price due to typographical or other error. If payment already has been made and your order is cancelled or limited, we will refund any payment you made for the product that will not be shipped due to cancellation or limitation of an order in the same tender as the original purchase.

Delivery Time:

Unless otherwise noted, we will use our best efforts to ship products within 5-10 business days of the receipt of a properly completed order. You understand that product availability may be limited and particular products may not be available for immediate delivery. We shall not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.

To keep you informed after you place your order, you will receive an Order Receipt emailed to you to confirm your order details.